Once your order has been made, you can track every step of your order with us by clicking on "Orders" in your Dawsons account page!

We have various payment options such as Shop Pay and PayPal.

Your order should be delivered within 1 working day after checkout! In the event of a peak period and unlikely delay however, you can still most certainly expect your order to be delivered approximately 2-3 working days after it has been dispatched from our warehouse.

We offer Next Day Delivery and Click and Collect Express options.

While we do not facilitate order cancellations, we want you to be completely happy with your order. That’s why we have an extensive Return and Exchange policy which you can learn all about in our Help Centre under “Return & Exchange Policy”.

While we do not facilitate order item changes, we want you to be completely happy with your order. Should you wish to edit your order, please write to us as fast as possible and we’ll do our best to assist you if your order has not been dispatched.

Yes! All orders come with 3-year warranty upon registration.

Yes, you can receive a complimentary 6 months of extended warranty when you log in with your BandLab account!

Yes! We want you to be completely happy with your order. That’s why we have an extensive Return and Exchange policy which you can learn all about in our Help Centre under “Return & Exchange Policy”.